Effective Date: [ November 7, 2024]

Jyoti Travels (“we,” “us,” or “the Company”) is dedicated to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, safeguard, and disclose the personal information you provide when booking travel services through us, visiting our website, or communicating with our agents.

1. Information We Collect

To successfully book and manage your travel arrangements, we collect the following types of information:

• Personal Identification Information (PII): Full name, date of birth, gender, passport number, visa details, nationality, and government-issued ID numbers required for travel documentation.

• Contact Information: Address, telephone number, and email address.

• Payment Information: Credit card details, billing address, and transaction records (processed securely via authorized payment gateways).

• Travel Details: Booking references, flight itineraries, hotel preferences, dietary restrictions, emergency contact information, and special needs or accessibility requirements.

• Technical and Usage Data: IP address, device identifiers, browser type, and data collected via cookies regarding your activity on our website or mobile application.

2. How We Use Your Information

We use the collected information primarily for:

• Service Fulfillment: To confirm and manage your travel bookings (flights, accommodations, tours, transportation), issue tickets, and process necessary payments.

• Communication: To send you booking confirmations, itinerary changes, travel alerts, and to respond to your inquiries and service requests.

• Legal and Security Compliance: To comply with airline security requirements, immigration laws, visa regulations, and to prevent fraud.

• Customization: To personalize your travel experience and offer products or services tailored to your known preferences or past bookings.

• Service Improvement: To analyze client trends, assess the effectiveness of our services, and improve our travel offerings.

3. Sharing Your Personal Data

We must share your data with essential third parties to complete your travel arrangements. We share information only to the extent necessary for service fulfillment:

• Travel Providers: Airlines, hotels, tour operators, car rental companies, and ground transportation providers.

• Booking Agents: Global Distribution Systems (GDS) and other necessary booking intermediaries.

• Government/Border Control: As required by law for security, immigration, or customs purposes (e.g., Advance Passenger Information systems).

• Service Providers: Trusted third-party vendors assisting with payment processing, data hosting, and marketing services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

4. Data Security and Retention

• Security Measures: We employ robust technical and organizational measures, including encryption and access controls, to protect your personal and financial information against unauthorized access, disclosure, or destruction.

• Payment Security: All sensitive payment data is handled in compliance with industry standards (e.g., PCI DSS) by accredited payment processors.

• Retention: We retain your personal data only for as long as necessary to fulfill the services requested and to satisfy any legal, accounting, or reporting requirements.

5. Your Choices and Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data where no legal or regulatory obligation exists for us to retain it.

• Withdraw consent to receive marketing communications at any time.

6. 📢 Notification and Communication Consent

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@jyotitravels.shop.